Policy
Terms, Conditions & Policies:Copyright & Trademark Information: All trademarked graphics, logos, brands or otherwise images are for identification purposes only and are owned by their respective companies. Black Flame Customs Inc. is in NO way officially affiliated with these brands, companies or logos. They are for reference identification purposes only. Any syndicated content, uploaded or updated content and all otherwise content found on this website and any subsections, including but not limited to, images, pictures, graphics, logos, icons or other type of trademarked, copyrighted or otherwise independently owned material is NOT officially affiliated or associated with Black Flame Customs Inc. Website Conditions: Any “specials”, “discounts” or “sale items & services” listed in the latest updates area or any other section of the website are NOT automatically applied to your projects. They must be mentioned prior to us starting work on any project. Any contact forms, or other methods of communication initiated from this website will automatically add you to our email mailing list. This is NOT a spam list, NOT a re-distributed list and a NON public list. Our newsletters offer useful information, news, updates, sales and new product entries. You will have the ability to opt out at ANY time from directly within the emails. Product & Project Conditions (including custom services): All item & project photos are representations. Your actual custom project or product may vary slightly. Every custom project is built to order; This means your paint colors, options, components and any other choice details regarding such project are solely your responsibility. BlackFlameCustoms Inc. is NOT responsible for incorrect terminology or descriptions of any custom built products or packages due to a lack of understanding on the customer’s part. Any parts or projects in BlackFlameCustoms Inc. possession that have not had a deposit placed on them within 14 days of receipt or that have not been paid in full within 14 days of notified completion will automatically become the property of BlackFlameCustoms Inc. The modifying of your car involves certain risks and could possibly void your vehicle warranty. All BlackFlameCustoms Inc. products and services are intended for “off road” or race use only vehicles. BlackFlameCustoms Inc. is not responsible for the use, misuse, mis-installation, or damage to persons, up to and including loss of life or property from use or installation of products sold by BlackFlamecustoms Inc. It is recommended that all products be installed by a professional or a certified and experienced automotive technician. Lost, stolen, damaged, or misused products and hardware are the sole responsibility of the original buyer. Any mishandled products/hardware during installation is the sole responsibility of the original buyer and will not be replaced or exchanged without charge. BlackFlameCustoms Inc. guarantees and stands behind our work. Any projects that are solely organized, designed, fabricated and completed by BlackFlameCustoms Inc. fall under this guarantee of workmanship. BlackFlameCustoms Inc. Provides a lifetime craftsmanship warranty on any of the aforementioned projects. This warranty is ONLY applicable to issues directly related to our craftsmanship. This does NOT cover components, housings, shipping damage or other misuse/mis-installation out of our control. Any projects which have been further modified, altered or otherwise changed from how they were originally shipped from BlackFlameCustoms Inc. do not fall under our guarantee of workmanship or any applicable warranties. No payments, refunds or reimbursements will be made for any type of work performed by another shop other than BlackFlameCustoms Inc. All components, parts, housings or other items that are NOT produced or physically made and or fabricated by BlackFlameCustoms Inc. carry their own respective warranties. Special conditions apply for returns and refunds on parts and accessories. Please contact us. All individual component or part returns must be within 14 days of original customer delivery, in their original packaging and in new condition- NO EXCEPTIONS. All returns must be prior authorized via email. Un-authorized returns will not be accepted or refunded. ANY items being returned within the 14 day time frame are subject to a restocking fee of UP TO 25% and at MINIMUM 5%. Our payment processor DOES NOT REFUND their fee which is where the 5% minimum restocking fee comes from on our part. Any authorized returns past 30 days will be subject to a 50% restocking fee. By using our website and placing ANY order with us, you agree to these terms. Returns & refunds on Custom fabricated items, including but not limited to; headlight retrofits, projector swaps, headlight painting, wire harnesses, clear lens upgrades, amber-removal, Halo/Angel-Eye installation and complete headlight packages, are NOT ACCEPTED. These items & services are NON-REFUNDABLE-special circumstances apply as these projects are a customer-specific unique application. There are absolutely no returns or refunds on the aforementioned fabricated items’ labor charges. Please note: Halo or “Angel Eye” ring failure (and any associated labor to replace the ring, should you opt for replacement) is NOT covered under warranty. We no longer offer ANY halo installations on new packages due to extreme unreliability and high failure rates. Shipping charges, special or rush shipping charges, handling charges and refused-package fees are NOT refundable. All custom builds, projects or otherwise applicable services must be accompanied by a signed work order or build sheet. This is something we generate & email to you before your deposit and custom service begins. This requires accurate name & billing information along with your authorizing signature. Any warranty from BlackFlameCustoms Inc. on any products or services are NOT transferable under any circumstances. Warranties written or otherwise expressed are for the original purchaser of the products or services only. Shipping Information: *Free Shipping – Free shipping applies to the continental USA only, and is ONLY associated with our online products catalog. Any items being shipped to Alaska, Hawaii or Canada will have a discounted shipping rate calculated for that order. This happens automatically during your checkout process. If you are looking to purchase from us and are located outside of the USA, please notify us before making any purchases as we can NOT guarantee your items can be shipped to your location. All processed orders will receive online updates including tracking information as soon as it’s available. All items being shipped are insured for their appraised value. On the shipment of items to BlackFlameCustoms Inc. for services: BlackFlameCustoms Inc. is not responsible for any un-disclosed damage. This includes but is not limited to shipping damage, prior packaging damage, broken tabs, pieces or wear-and-tear/used headlight housings. Orders & Privacy Information:
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