Frequently Asked Questions

You've made your decision and are ready to get things started. Great! First, please contact us if you haven't already, and let us know the project details you're interested in.

Once we establish a project plan and time-line we can proceed with any required deposits or the shipment of your items to us. Any last-minute changes should be noted.

If you're shipping items to us, see the FAQ Question on "How Do I Pack/ Ship My Items" for the best way to package your parts. Upon receiving your items and deposit, we will email you to confirm and begin work.

For local drop off of your parts, please contact us.

Yes. Black Flame Customs utilizes a waiting list to ensure our customer's projects are built within a set time frame.

Our general wait-list time is one to two weeks, but may be longer during holidays or closures.

The best way to be put on our waiting list is to contact us and leave a project deposit.

Please note that shipping times should be factored into your project time schedule.

Every Custom application is different.

General pricing can range from $100 to $2000, depending on your project and options. All prices do NOT include NY State sales tax, online processing fees if applicable or return shipping.

General time frames can range from two days to a few weeks, again depending on your project and options. Most projects however, are completed in just a few days. Please contact us or check out our services section for current pricing and time frames.
Please note that shipping times should be factored into your project time schedule.

Project build time does NOT include weekends.

Payment can be made with either a money order, a convenient on-line Paypal payment (PP fee applies) or with cash in person. A deposit may be required before your work begins.

Please keep in mind that the current standard NY sales tax will be added to your total bill if items are shipped or sold within NY State. This doesn't apply to out of state residents. Completed pictures, along with a final payment invoice (if one is needed), will be sent to you once your project is finished. We do not offer any monthly payment plans.

Payments should be made out to Black Flame Customs.

BlackFlameCustoms requires a signed work order/estimate sheet before any work begins on your project. This is in accordance with our new headquarters location & company information :: Performance Auto Solutions.

This ensures that all the information regarding your project is accurate. This also ensures you acknowledge & agree to our store terms, conditions & policies (applicable to BlackFlameCustoms.com & PerformanceAutoSolutions.com).

This form can be emailed, faxed or signed in person at our shop at the time of your deposit.

Yes!

BlackFlameCustoms offers full removal, installation and diagnostic testing for all HID projector retrofits, HID components and wiring harnesses.

Labor pricing is based on an hourly shop charge.

Yes. We like to keep you as informed as possible with regards to any updated details, changes or information about your project.

This assures that everything is to your liking and the final outcome is as planned.

Progress pictures will be sent when they are available or applicable. One final set of pictures will be emailed to you, along with your final payment invoice (if one is needed), upon completion of your project.

Emails and online messaging are often the best way for us to communicate.

Don't see your particular year, make or model listed on our website?

Or perhaps you don't see specific options on a project you are interested in?

Please contact us for help. Black Flame Customs is always working on new projects & applications that may not yet be updated or uploaded to our website.

A retrofit or "retrofitting" is the installation of High-Performance HID components (generally proper projectors/bulbs/shrouds) into your factory headlights.

This involves completely dismantling your stock headlights and fabricating the new components into them. The use of high quality HID components allows us to obtain the best light output available from your lights.

An HID retrofit puts your lights on the same (usually better) level as the high-end & luxury cars seen everywhere on the road today.

For more information on what a retrofit is and the components used please visit www.HIDRetrofits.com

Yes!

All services, including full retrofits allow the use of your OEM headlight adjustment knobs and/or factory self-leveling systems. This provides ease of adjustment or "tweaking" during the installation and testing of your newly set up headlights.

-First, find a good level ground area to park your vehicle on that has an adjacent broad-sided building. Park approximately 30 feet away & facing the wall.
Next, measure the distance from the ground to your projector inside the headlight (let's use 30 inches as an example).
-With your headlights turned on, measure the lower portion of the left cutoff step. The goal is for the cutoff step to be 2 inches lower than your projector measurement. So, in our scenario, 30 inches minus 2 inches gives us 28 inches.
-Then simply align your right projector to the same point as your left one.
-Road test and adjust slightly up or down as needed.

For more information on what a retrofit is and the components used please visit www.HIDRetrofits.com

A clear lens upgrade is just as it sounds: upgrading your factory HID ringed or fresnel projector lenses with clear ones. This provides an array of desired results such as sharper cutoff lines, more intense light output and better color flicker. This helps you get the most out of your factory HID projector setup.

For more information on what a clear lens upgrade is and the components used please visit www.HIDRetrofits.com

HID bulb colors are measured by their Kelvin temperature. HID bulb light output is rated by its luminosity or lumens. OEM auto manufacturers use 4300k bulbs for their high luminosity output (generally 3200-3400 lumens) and their reliability.

A variety of places sell the 8000k & 10,000k bulbs (and even higher). These bulbs have a low true lumen/output rating, produce obnoxious glare to oncoming drivers & cause eye fatigue on you the driver. Often times these aftermarket bulbs don't produce anymore output than a quality halogen bulb. 4300k is the brightest and truest white HID bulb you can get.

The only other color bulbs that BlackFlameCustoms would use in a retrofit are 5000k or 6000k bulbs, and we usually reserve these strictly for show cars.

If you choose to pack your own items, please ensure that the following is done. Generally, it is best to use an appropriately-sized box to ship your parts. If too large a box is used, the items can bounce around or into eachother. If too small a box is used, your items could be crushed. Additional un-expected damage can make for a slower turn around time as well as an increase in cost.

We advise wrapping each item with one to two layers of bubble wrap. Line the boxes with styrofoam peanuts or extra bubble wrap. It is important to create a cushion between the item and the box wall. This will help prevent damage to your items if the boxes are stacked by the shipping company.

Please make sure you put the appropriate amount of insurance on your items as well.

We customize a variety of items. We are also often up for a creative challenge.

All current available projects can be found in our services section.

If you don't see something listed, please contact us for availability and pricing.

No!

BlackFlameCustoms requires that we do all prepwork (headlight disassembly, shroud prep or cutting ), as we otherwise would not be able to guarantee our work.

Please leave this up to us. It's what we do.

Yes! All complete package projects can be found in our products section.

There you'll also find other great products for sale.

Please note: If you don't see your application listed in our products section it may not yet be uploaded. Please contact us to get started.

All complete packages listed in our products section have a required build time as they are built to order.

Have patience! This is the best advice we can give you. The anticipation of your new custom project can be overwhelming.

First things first! Be extremely careful when installing your items. Take your time. Taping off any tight-fit edges or close surrounding areas will help avoid scratches and dings during installation. Once your items are installed and looking good, take pictures! We Love seeing the final product installed.

Please contact us if you have a question about a specific application or project that's not listed here on our website. Also, please be sure to use the search box on the bottom of this page to help find what you are looking for.

For more information on what a retrofit is, the components used and the industry terms please visit

www.HIDRetrofits.com